Med Spa & Wellness
Better Med Spa & Wellness
Welcome to Better Med Spa & Wellness, where your safety, satisfaction, and well-being are our top priorities. Our policies are designed to ensure a seamless and enriching experience for every client who walks through our doors.
In an effort to ensure smooth patient flow and maximize client access, we've established the following cancellation and rescheduling policy:
Please understand that when you forget or cancel your appointment without adequate notice, we miss the opportunity to fill the appointment time, and clients on our waiting list miss the chance to receive the services they need. To facilitate this process, we require all new and established clients to provide a credit card to have on file. Rest assured, all information provided is securely encrypted.
Cancellation & Reschedule
We understand that plans can change unexpectedly. If you need to reschedule or cancel your appointment, we kindly ask for at least 24 hours notice to avoid any charges. Rescheduling or canceling within 24 hours of the appointment will result in a charge equivalent to half of your originally booked service. This fee compensates for the time reserved for your appointment and helps us accommodate other clients.
No Show
A no-show, where a client fails to attend their appointment without prior notice, will be charged the full amount of the booked service. This policy ensures fairness to both our clients and our staff members.
Late Arrival
If you arrive late for your appointment, please be aware that your session may need to be shortened to accommodate others. Regardless of the treatment length, you will be responsible for the full session. Late arrivals will not receive an extension of scheduled service times.
Communication
In the event you are unable to reach us by phone, please email us at hello@bettermedspa.com to cancel or reschedule your appointment in a timely manner to avoid any potential charges. Your cooperation is greatly appreciated.
Memberships
Our membership program offers exclusive benefits and discounts, with a minimum commitment of 12 months. Should you wish to cancel before the completion of this period, an early termination fee of $200 will be charged.
Refund Policy
At Better Med Spa & Wellness, we strive to ensure your satisfaction with our services. However, please note the following regarding refunds:
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Once services are purchased, they are non-refundable. However, unused service values can be applied as a credit toward other services at our spa.
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Skin care product sales are final, but products causing skin reactions can be returned for a full refund within 7 days of purchase.
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All injectable treatment sales are final; refunds or credits cannot be offered once treatment is completed.
At Better Med Spa & Wellness, honesty and transparency are at the core of our values. We believe in providing you with clear and accurate information to help you make informed decisions about your aesthetic journey.
For all aesthetics treatments, the way individuals respond to treatments can vary greatly. While we strive to achieve outstanding results for each client, it's important to acknowledge that outcomes may differ from person to person. We want to set realistic expectations and emphasize that payments made for our services are for the treatments themselves, not for a guaranteed specific result.
Rest assured, our dedicated team is committed to delivering the best possible outcomes for you. We approach each treatment with meticulous care and expertise, aiming to achieve results that enhance your natural beauty and boost your confidence.
Your trust and satisfaction are paramount to us, and we pledge to uphold the highest standards of integrity in all our dealings with you. Thank you for choosing Better Med Spa & Wellness as your partner in your aesthetic journey. We look forward to helping you look and feel your absolute best.
Thank you for entrusting us with your care.
By scheduling your appointment, you acknowledge and accept these policies. Your satisfaction and well-being are our utmost priorities at Better Med Spa & Wellness.